Help desk looks like the most affordable option. We do understand that you may be willing to take these risks because an open source You will be spending time building a system, rather than supporting your customer. The product is developed by various users, rather than aĭedicated team, making it difficult to get quick help with an urgentĭeveloping a basic customization in an open source help desk is tedious and having an advanced feature will take forever. You do not get extensive support when you use an open source support You may need to do an extensive compatibility analysisīefore you implement your help desk, which is costly and time-consuming. Open source ticketing software may have issues with third-party ![]() Likely that someone outside your organization could gain access. Wide developer base and easily available source code makes it more Security breaches are a common concern with open source software. Too complicated for support agents to understand and operate easily. The system makes it an unexpectedly expensive option.Īn open source support ticket system is generally designed with theĭevelopers' best interest in mind, not the users'. However, the costs incurred in enhancing, implementing, and maintaining Up front, an open source help desk may come across as a cost-saver. ![]() ![]() Setting up an open source help desk is more trouble than it's worth, considering the Here are some major pitfalls of using an open source ticketing system
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